The Power of Communication
for Customer Service Professionals
Using Emotional Intelligence and Integrating NLP
18th February Tuesday
5:00 p.m. - 7:00 p.m.
Royal plaza - Al Sadd
250 QAR
The Power of Communication for Customer Service Professionals Using Emotional Intelligence and Integrating NLP
Are you a customer service professional looking to take your communication skills to the next level? Do you want to learn how to build stronger relationships with customers and resolve conflicts more effectively?
In this upcoming workshop, you will learn how to use Emotional Intelligence (EI) and Neuro Linguistic Programming (NLP) to improve your communication skills and provide exceptional customer service.
Who Should Attend?
This workshop is ideal for all professionals, including:
- Business Development Manager
- Receptionist
- HR
- Customer Care
- Customer Relationship Manager
- Employees at all levels
What you will learn?
- The importance of communication, Emotional Intelligence (EI), and NLP in customer service
- The role of EI in communication
- How NLP techniques can enhance customer interactions
- Practical applications and exercises to improve your communication skills
- The impact of verbal and non-verbal communication
- Dos and don'ts in customer interactions
- How to use EI and NLP principles to handle real-life customer service scenarios