The Power of Communication
for Customer Relations Professionals
Using Emotional Intelligence and Integrating NLP
18th February Tuesday
5:00 p.m. - 7:00 p.m.
Royal plaza - Al Sadd
250 QAR
The Power of Communication for Customer Relations Professionals Using Emotional Intelligence and Integrating NLP
Are you a customer Relations professional looking to take your communication skills to the next level? Do you want to learn how to build stronger relationships with customers and resolve conflicts more effectively?
In this upcoming workshop, you will learn how to use Emotional Intelligence (EI) and Neuro Linguistic Programming (NLP) to improve your communication skills and provide exceptional customer service.
Who Should Attend?
This workshop is ideal for all professionals, including:
- Business Development Manager
- Receptionist
- HR
- Customer Care
- Customer Relationship Manager
- Employees at all levels
What you will learn?
- Emotional Intelligence (EI) is a Game-Changer in Customer Relations: Manage Emotions, Self-Awareness, Empathy
- NLP Techniques Strengthen Customer Communication: Building Rapport, Matching and Mirroring, Effective Questioning and Open-Ended and Solution-Focused Questions and Reframing.
- Words and Body Language Shape Customer Perceptions: Non-Verbal Cues and Positive and Professional Language
- Practical Application Leads to Mastery: Case Studies and Role-Playing
- Becoming a Conscious Communicator is a Choice: Awareness and Intentional Communication.